Exchange Policy
With the exception of pants and coats, all items are final sale.
We understand that the perfect pair of pants is hard to buy online, and coats can be a big investment, so we are happy to provide store credit should either not fit.
Items must be returned within 14 days of receipt to be eligible for store credit.
Once the item has been received by marlène, you will be issued a gift card for the total balance of your pants/coat.
Return shipping is at the cost of the recipient.
Discounted (>30% off or more) pants and coats are final sale and not available for exchange.
We try our best to provide as detailed information as possible. To make an informed decision, we encourage you to please request more measurements or photos prior to purchase.
We ask that you please treat our policy with the same respect you would a larger store.
Items can be returned to:
Marlène.
44 Chestnut St
Ottawa, ON
K1S1A1
Shipping
All packages are shipped expedited. Once your items have been shipped, your tracking information will be emailed. Packages are shipped once a week. Please allow five full business days to elapse before contacting us regarding your shipment. US expedited shipping is $18.00 flat rate and free on orders over $200CAD. Canadian shipping rates are as follows:
| P R I C E | S H I P P I N G C O S T |
|
$1 - $149.99 |
$15.00 |
| $150+ | Free |
